We aim to provide superior customer service for all our brands. If any of your products require a repair, please see below for more information and details on how to send it back.

All brands (except Delsey)

If you have a Pelham brand product (except Delsey – see specific requirements) which has a fault and your product is still under warranty you can send the item back for repair to the Pelham After Sales Service Centre.

Pelham After Sales Service Centre,
Pelham Leather Goods Ltd
110 Centennial Avenue,
Centennial Park,
Elstree, Herts, WD6 3SB

Tel: +44 (0)20 8731 3500  Fax: +44 (0)20 8731 3501

What information do I need to send with the item?
When returning the item, please include the following details:
Copy of Proof of purchase
Full contact Details (including email address and telephone number)
A cover letter detailing the repair/s required

Do I need to package the item?
Please ensure that you package the item giving as much protection as possible, as this will help to prevent further damage or soiling during transit. We would kindly ask that you do not under any circumstances send the item without any packaging.

What happens if the fault is within the warranty?
If an item is considered to be covered under the warranty period and the fault to the item falls within the warranty specifications (see manufacturers guide on brand specific website or original warranty information) it will be repaired free of charge. If a warrantee repair cannot be adequately repaired then a replacement will be offered. If an identical piece is not available then a suitable alternative to the same value will be offered. This decision is at the discretion of the Pelham Leather goods Customer Services.

Is the Carriage cost covered under the warranty?
Please note that the carriage cost of sending a repair to our Service Centre is not part of the warranty agreement and is not recoverable. Pelham will however return the item free of charge.

What happens if the fault is not covered by the warranty?
For any non-warranty items, within 1-2 weeks of receiving the item, Pelham Customer Services will advise the costs in order for the repair to be carried out. Once the repair has been approved in writing and paid for the item will be repaired d returned as quickly as possible. If a repair cannot be carried out or if the repair is refused, Pelham can arrange for the bag to be destroyed or alternatively we will return the bag at our expense.

How long will the repair take?
The current repair period is four weeks from confirmation that the repair can go ahead. Whilst we hope to get all repairs back to you within this time we thank you for your understanding if the process takes slightly longer.

How do I pay?
Payment Pelham Leather Goods Ltd accepts the following payment methods:
Cheque (made payable to Pelham Leather Goods Ltd)
All major Credit cards except American Express
Debit Cards – Switch, Visa Debit, Solo, Visa Electron

Delsey

If you have a Delsey product which has a fault and your product is still under warranty you can send the item back for repair to the Delsey Service Centre.

Delsey Service Centre UK
4 Blenheim Court
Hurricane Way
Wickford
Essex
SS11 8YT

Tel: +44 (0)1268 571100

Pelham Group
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